Occasionally, it's possible that after the driver leaves their car their phone remains in driving mode longer than expected.
Is there a nearby Driving Beacon?
If this happens, first make sure the driver's phone isn't near a driving beacon. Whenever a driver's phone is near a driving beacon, regardless of whether they are currently driving, the phone will be put into driving mode.
If the phone is near a beacon, exit the car or room with the beacon and wait for the phone to exit driving mode.
Manually Exit Driving Mode
If the driver's phone is not near a driving beacon (or if you need to exit driving mode when the phone is near a beacon) please log in to https://app.focusbyteendrive.com.
Click on the driver's name in the driver menu so you are taken to the driver's dashboard. From the dashboard, click the link that says "unlock it". This will remove the phone from driving mode.